Refund & Replacement Policy
At MediaScale Talent, we are committed to connecting U.S. agencies with elite Latin American Media Buyers to drive client growth. Because our services involve human resource sourcing, candidate vetting, and dedicated recruitment labor, all placement and sourcing fees paid to MediaScale Talent are non-refundable, except as explicitly set forth in our Placement Protection Guarantee below.
1 Non-Refundable Sourcing and Placement Fees
Once a Client agency signs a service agreement and MediaScale Talent initiates candidate vetting or places a Media Buyer, upfront recruitment fees or monthly retainer deposits are strictly non-refundable. We do not offer cash refunds for change of mind, client campaign cancellations, or internal agency restructuring.
2 The Placement Protection Guarantee (Replacement Guarantee)
To protect your investment and mitigate hiring risk, MediaScale Talent provides a Replacement Guarantee rather than monetary refunds:
Replacement Coverage
If a Media Buyer placed by MediaScale Talent voluntarily departs or fails to meet reasonable professional media buying standards within the initial guarantee period (as specified in your SOW, typically 30 to 60 days from the start date), MediaScale Talent will source, vet, and provide a qualified replacement candidate at no additional recruitment charge.
Conditions for Replacement Guarantee:
- ✓ The Client must provide written notice detailing the performance or compliance issue within the active guarantee window.
- ✓ The Client must demonstrate that the Media Buyer was provided reasonable access, tools, ad accounts, and onboarding instructions required to perform their duties.
- ✓ All invoice payments from the Client to MediaScale Talent must be current and in good standing.
3 Billing Inquiries & Dispute Resolution
MediaScale Talent believes in clear communication and transparent partnerships. If you have any billing questions, invoice concerns, or service inquiries, please contact our support team directly at talent@mediascaletalent.com before initiating any payment disputes or chargebacks with your bank or credit card provider. We are committed to working closely with our client agencies to address and resolve any billing matters promptly and fairly.
4 Questions & Policy Inquiries
If you have any questions regarding our Guarantee or Refund Policy, please contact your account manager or email us directly before executing your agreement: